Reasons why the account cannot be logged in, Check to understand the situation.
1.Check the network status and whether the account password is entered correctly.
2.Check whether there is any violation of platform rules that leads to inability to log in.

Click on your icon. In the "My Profile" page that appears, click the "Log Out" button in the page right corner.

Click "Forgot Password" to set a new password for your account using your bound mobile phone number.

To reset your password, go to your in-game profile and click "Reset Password." Input your phone number and your new password.

Please make sure that the mobile number you entered is correct and that your mobile phone has good signal. If you reached the OTP request limit, you can try again after 1 hour.